Business Applications Analyst
Must-have:Data
Job Description
- analyzing current system processes
- designing functional requirements
- developing work schedules to ensure applications operate within set timelines
- providing system training and first-level application support to users
- system monitoring and reporting aimed at process improvements to enhance operational availability and reliability
- Diagnosing and troubleshooting IT issues through root cause analysis
- Tracking problem statuses and updating users on incident progress
- The analyst must maintain technical procedures and documentation
- Collaborate with cross-functional teams to resolve incidents promptly
- Create and maintain system and operational documentation, including Knowledge Based Articles for the Level 1 Help Desk.
Skills & Requirements
- Bachelor’s Degree or Diploma in Computer Science or a related field.
- 2 Years experience in application support and implementation with proven skills in problem-solving and ticket management using IT service management tools
- Fluent in English (reading, writing, and speaking) and holds an A Experience managing external vendor escalation and performance preferred.
- Effective communication skills are essential for interacting with both technical teams and end users
- Strong sense of teamwork, integrity, self-motivation, a positive attitude
- Innovative approach to problem-solving
- Good knowledge of application design principles, design patterns, and software development life cycles (SDLC).
Additional skills include
- Experience with Microsoft platforms such as Power BI, SharePoint, PowerApps, and SQL Server
- Experience in project management, user acceptance testing (UAT), and software deployment