Partner with Process Leads and Operations teams to support Purchase-To-Pay and General Ledger activities, including defining business scenarios and preparing comprehensive test scripts.
Analyze and translate business requirements into well-structured Functional Specifications and Standard Operating Procedures (SOPs) for rollout.
Identify gaps and inefficiencies in the workflows and recommend process improvements.
User Engagement & Testing
Capture, document, and refine end-user workflows to support process improvement and system usability.
Prepare users for testing activities through training, scenario planning, and hands-on coaching.
Conduct detailed system checks and develop test scripts for all testing phases, including critical functional tests.
Support end users during early validation, system integration testing, and user acceptance testing (UAT).
Collaboration & Issue Resolution
Work closely with the Technical Team to troubleshoot issues, identify root causes, and track timely bug resolution.
Assist users through re-testing cycles and ensure high-quality test outcomes.
Documentation, Training & Rollout
Develop and update training materials, SOPs, and other project related documentation.
Provide post-implementation support to ensure smooth transition, adoption, and issue follow-ups.
Job requirements
Minimum 1 year of experience as a Business Analyst or in related roles, preferably familiar in Purchase-To-Pay and bank reconciliation processes (Fresh graduates may also be considered).
Diploma or Bachelor's Degree in Accounting, Business Analytics, Computer Science, Information Technology, or related discipline.
Strong analytical thinking, problem-solving skills, and attention to detail in documentation.
Proficiency with Excel; familiarity with data visualization or reporting tools is an advantage.
Clear and confident communication skills, with the ability to facilitate user training and testing sessions.
Prior experience with Aderant Expert is an added advantage.
Experience working in a law firm environment is preferred.
