Manager Sales and Service Transformation Customer
Must-have:SAPAgileFinTechLead
About the company
You will join our practice in the Middle East as part of Deloitte Digital. At Deloitte Digital, we are shaping the customer-centric transformation of tomorrow and accelerating digital change. You will strengthen our team in the Customer and Marketing consulting portfolio and live your passion for CRM with a holistic approach to process advisory and optimization, as well as implementation and operational management of sales and service solutions.
Your tasks
- Provide advisory on CRM initiatives and run CRM projects; from roadmap creation, to target operating model definition, to software selection process, to software implementation.
Requirements
- 7-15 years of consulting experience, involved in advisory on CRM.
- Scoping, analysis, design, development, and delivery of CRM and CX solutions (Salesforce, SAP CX, Microsoft Dynamics or others).
- Previous proven experience in setting the CRM roadmap, strategy and operating model.
- Previous experience in the following industries: banking, retail, energy or government.
- CRM functional and technical "techno-functional" experience including extensive business process knowledge in areas such as sales and service management, contact centers, CPQ, with various technologies including integration areas.
- Strong communication skills, ability to lead workshops and drive functional and technical discussions.
- Studies in computer science, engineering, or business administration or comparable training; career changers are also welcome.
- Pronounced affinity for new technologies and modern agile methods of project management.
- Previous consulting experience required in advisory capacity.
- Passion for consulting work and the associated willingness to travel.
What we offer
- Our people and culture
- Diversity, equity and inclusion
- Making an impact that matters
- Learning and development
- Our client work
- Innovation
- Empowered well-being
- Numerous career opportunities and clear career progression
- Continuous support from management
- Flexible work arrangements
- Benefits and rewards