Patient Care Representative

Position Summary

Be the first point of contact between patients and the healthcare team. As a Bilingual Patient Care Representative, you will ensure patients receive timely assistance with appointments, follow-ups, and inquiries, always with empathy, professionalism, and confidentiality.

Key Responsibilities

• Manage patient appointments: scheduling, rescheduling, and follow-ups.
• Provide accurate information about services, availability, and procedures (non-clinical).
• Assist patients in English and Spanish with clarity and empathy.
• Ensure compliance with healthcare regulations (HIPAA & company protocols).
• Document interactions and escalate issues as needed.

Qualifications

• High school diploma or ongoing university studies.
• Fluent or advanced English level.
• Strong communication and interpersonal skills.
• Ability to handle sensitive information with discretion.

What We Offer

• Competitive hourly pay.
• Growth opportunities in the healthcare industry.
• Inclusive and diverse workplace culture.
• Initial training + continuous development programs.

-Requerimientos

• Educación mínima: Bachillerato / Educación Media años de experiencia
• Idiomas: Inglés
• Edad: entre 18 y 47 años
• Palabras clave: atencion, care, demostrador, feriante, viajante, agent, representative, agente, representante