Bilingual Healthcare Customer Service Representative - Onsite Position
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Must-have:HealthTech
Position Summary
Be the first point of contact between patients and the healthcare team. As a Bilingual Patient Care Representative, you will ensure patients receive timely assistance with appointments, follow-ups, and inquiries, always with empathy, professionalism, and confidentiality.
Key Responsibilities
- Manage patient appointments: scheduling, rescheduling, and follow-ups.
- Provide accurate information about services, availability, and procedures (non-clinical).
- Assist patients in English and Spanish with clarity and empathy.
- Ensure compliance with healthcare regulations (HIPAA & company protocols).
- Document interactions and escalate issues as needed.
Qualifications
- High school diploma or ongoing university studies.
- Fluent or advanced English level.
- Strong communication and interpersonal skills.
- Ability to handle sensitive information with discretion.
What We Offer
- Competitive hourly pay.
- Growth opportunities in the healthcare industry.
- Inclusive and diverse workplace culture.
- Initial training + continuous development programs.
-Requerimientos
- Educación mínima: Bachillerato / Educación Media años de experiencia
- Idiomas: Inglés
- Edad: entre 18 y 48 años
- Conocimientos: Atención al usuario, Atención telefónica, Calidad de servicio, Servicio al cliente, Soporte al cliente, Atención al cliente, Comunicación con el cliente
Palabras clave:
servicio, service, demostrador, feriante, viajante, agent, representative, agente, representante