Partner Care Analyst
About the company
PedidosYa is part of Delivery Hero, a world-leading delivery services company with a presence in ~65 countries. PedidosYa is the leading technology company in delivery and quick-commerce in Latin America. It is a simple, fast, and accessible platform that connects millions of users, companies, and couriers with a wide variety of products and services. PedidosYa operates in 15 countries in Latin America, and in 2020 launched PedidosYa Markets, the first 100% digital market that delivers food and household items in 15 minutes. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock index.
Additional information At PedidosYa, impact is measured not only by results but by how we achieve them. We look for the best talent: people who resonate with our values, the way we think, decide, and collaborate every day.
What you achieve is key, but "how" you do it is what defines us. By playing as a team, we make the business and our ecosystem continue to grow, while simplifying the daily lives of millions of people.
👉 Get to know our values here.**** Talent diversity strengthens our Culture and our organization. We play as a team in everything we do, and what we like most about it is that we promote the creation of diverse and inclusive teams that can bring different perspectives to PedidosYa. Our job opportunities are open to all people, regardless of their gender identity, sexual orientation, ethnic origin, religion, age, disability, and/or other individual characteristics.
Your tasks
What challenges await you?
- Monitor service operational indicators (satisfaction, response times, and contact rate), identifying continuous improvement opportunities based on data.
- Participate in process mapping and documentation, designing scalable support flows for commercial partner service.
- Gather partner experience and their pain points, transforming operational observations into practical solutions.
- Manage Help Center content, keeping resources updated and easy to consult for users.
- Work collaboratively with Commercial, Product, and Operations, providing support and follow-up on business priorities.
Requirements
What do we expect from you?
- Advanced students or graduates in Engineering, Business Administration, Economics, Systems, or related fields.
- Previous experience or internships in customer/partner service, operational support, or workflow analysis.
- Proficiency in data analysis tools in spreadsheets (Excel or Google Sheets).
- Experience or interest in learning Business Intelligence tools (Looker, Tableau, Power BI) or SQL queries.
- Intermediate English level for reading and managing documentation with international teams.
Other
Job description We have an opportunity for you, we are looking for a Partner Care Analyst to join our regional Fintech & Finance team in Montevideo, will you join us?
If you require any reasonable adjustment or particular accessibility to have the interview, please do not hesitate to clarify it in your application. Additionally, feel free to indicate your pronouns (he/she/they) from the first contact.