Key Account Manager Operations
PedidosYa is part of Delivery Hero, a world-leading delivery services company with a presence in ~65 countries. PedidosYa is the leading technology company in delivery and quick-commerce in Latin America. It is a simple, fast, and accessible platform that connects millions of users, companies, and couriers with a wide variety of products and services. PedidosYa operates in 15 countries in Latin America, and in 2020 launched PedidosYa Markets, the first 100% digital market that delivers food and household items in 15 minutes. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock index.
Manage the operational performance of a portfolio of Quick Commerce partners, monitoring key indicators, detecting deviations, and prioritizing actions that impact user experience and business results.
Analyze cancellations, preparation times, order acceptance, product availability, shortages, and substitutions, identifying root causes and improvement opportunities according to the particularities of each commercial category.
Design, implement, and follow up on operational improvement plans with strategic partners, validating on-site picking, preparation, packing, dispatch, and handover to the courier processes.
Act as an operational reference for the assigned portfolio, building trust relationships with partners and promoting the adoption of best practices, tools, and service standards.
Monitor operational continuity and the correct configuration and use of order reception and management systems, coordinating incident resolution with the corresponding teams.
Identify improvement opportunities in inventory and catalog accuracy, availability, and substitution management, articulating solutions with commercial, product, and technology leads.
Coordinate cross-functional initiatives with internal teams related to integrations, operational processes, technological adoption, and service quality improvement.
Perform operational diagnostics and on-site assessments to detect frictions in the preparation and dispatch flow, proposing scalable and measurable solutions.
Transform operational information into actionable insights through reports, dashboards, and visualizations, facilitating data-driven decisions for various stakeholders.
Promote continuous improvement, standardization, automation, and the adoption of new tools, including artificial intelligence, to increase the productivity and efficiency of the area.
1 to 2 years of experience in operations, analysis, or related areas; experience in retail, e-commerce, or Quick Commerce is desirable.
Degree in Ingeniería Comercial or related fields.
Advanced proficiency in Excel / Google Sheets.
Intermediate knowledge of SQL.
Experience with data visualization tools (Power BI, Tableau, or Looker).
Analytical capacity to interpret large volumes of data and generate actionable recommendations.
Intermediate English.
At PedidosYa, impact is measured not only by results but by how we achieve them. We look for the best talent: people who resonate with our values, the way we think, decide, and collaborate every day. What you achieve is key, but "how" you do it is what defines us. By playing as a team, we make sure the business and our ecosystem continue to grow, while simplifying the daily lives of millions of people. 👉 Learn about our values here. Diversity of talent strengthens our Culture and our organization. We play as a team in everything we do, and what we like most about it is that we promote the creation of diverse and inclusive teams that can contribute different perspectives to PedidosYa. Our job opportunities are open to all people, regardless of their gender identity, sexual orientation, ethnic origin, religion, age, disability, and/or other individual characteristics. If you require any reasonable adjustment or particular accessibility for the interview, please do not hesitate to clarify it in your application. Additionally, feel free to indicate your pronouns (he/she/they) from the first contact. #CulturaPeYa #LaDiversidadNosPotencia