Customer Care Retention Sr Analyst

About the company

PedidosYa is part of Delivery Hero, a world-leading delivery services company with a presence in ~65 countries. PedidosYa is the leading delivery and quick-commerce technology company in Latin America. It is a simple, fast, and accessible platform that connects millions of users, companies, and couriers with a wide variety of products and services. PedidosYa operates in 15 countries in Latin America, and in 2020 it launched PedidosYa Markets, the first 100% digital market that delivers food and household items in 15 minutes. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock index.

At PedidosYa, impact is measured not only by results but by how we achieve them. We look for the best talent: people who resonate with our values, the way we think, decide, and collaborate every day.

What you achieve is key, but "how" you do it is what defines us. By playing as a team, we make sure the business and our ecosystem continue to grow, while simplifying the daily lives of millions of people.

Your tasks

• Implementation of the user compensation strategy across different markets, ensuring correct configuration and execution of policies by proactively identifying technical or operational frictions.
• Data execution and analysis: Extraction, processing, and analysis of large volumes of data to understand the use of compensations and their impact on user retention.
• Collaboration in the configuration, monitoring, and measurement of results of the AB Tests designed by the team, ensuring the quality of the collected data.
• Act as the first line of analysis regarding deviations or anomalies in the compensation budget, working with speed to escalate or propose actionable solutions.
• Maintenance and optimization of tools to provide visibility of key metrics to stakeholders.

Requirements

• Professionals or advanced students in careers such as Economics, Industrial Engineering, Data Science, Statistics, Marketing, or related fields.
• 1 to 2 years of work experience in analytical, operations, or data management roles.
• Intermediate/advanced proficiency in SQL and advanced Excel/Google Sheets management (must have).
• Experience with data visualization tools (Tableau is a great plus).
• Intermediate/advanced English level: technical reading and writing, conversation (must-have).

How to apply

If you require any reasonable adjustment or particular accessibility to attend the interview, please do not hesitate to clarify it in your application. Additionally, feel free to indicate your pronouns (he/she/they) from the first contact.

Other

Additional information

• Create value for a large business ecosystem.
• Always play as a team: Think of solutions and build collaboratively, with good energy.
• Move at the speed of your ideas and undertake.
• Learn, develop, and reinvent yourself: Allow yourself to make mistakes, learn by doing, iterate, and adapt to changes.
• Generate a positive impact on people and the planet.
• Work in a different way, in #ModoPeYa: it doesn't matter the time or place from where you work, what matters is the agility with which you make decisions, the flexibility to adapt, and the results you achieve as a team.

👉 Get to know our values here.**** Diversity of talent strengthens our Culture and our organization. We play as a team in everything we do, and what we like most about it is that we promote the creation of diverse and inclusive teams that can bring different perspectives to PedidosYa. Our job opportunities are open to all people, regardless of their gender identity, sexual orientation, ethnic origin, religion, age, disability, and/or other individual characteristics.