Customer Service & Marketing Officer

Key Responsibilities

Customer Service: Warmly welcome guests, handle inquiries prompt, resolve customer complaints professionally, and ensure an outstanding overall guest experience. Marketing & Promotions: Assist in developing and executing marketing strategies to attract new clients, boost occupancy, and retain existing customers. Social Media Management: Create engaging content, respond to online inquiries and messages, and manage social media accounts to enhance brand visibility. Daily Operations: Maintain a neat, smart, and professional appearance at all times, collaborating closely with management to guarantee smooth service delivery.

Requirements & Qualifications

Good command of English (spoken and written) with strong communication and interpersonal skills. Smart, neat, reliable, and hardworking with a positive, guest-focused attitude. Prior experience in customer service, front office, or hospitality management is preferred. Practical knowledge of digital marketing and social media management is a strong added advantage.

Compensation & Benefits

Attractive Salary Package: Competitive pay based on qualification and experience. Free Accommodation: Provided on-site/nearby for employee convenience. Free Lunch: Complimentary daily meal provided on shift. Work Environment: Friendly, respectful, and supportive workplace atmosphere.

Location : Accra

Salary : Attractive