IT Operations Specialist
Your tasks
- Provides operational and analytical IT Service Management support via ServiceNow, assisting in the development and maintenance of the J6 IT Service Catalog.
- Develops, analyzes, and reports IT performance metrics and data trends to verify that Enterprise Service Areas achieve established operational targets.
- Researches emerging capabilities and assesses IT initiatives to ensure strict compliance with federal laws, DoD guidelines, and DLA policies.
- Prepares and briefs operational status reports, including Situational Awareness and Battle Rhythm updates, to the J6X Director and division managers.
- Collaborates across Enterprise Service Areas, Business Relationship Managers, and Headquarters to synchronize agency IT requirements and efficiencies.
- Monitors, tracks, and coordinates responses to incoming operational tasks and taskers across diverse J6 directorates and staff.
- Participates in high-level inter-agency working groups and plans, schedules, and executes IT initiatives supporting J6X operations.
Requirements
To qualify for an IT Operations Specialist, your resume and supporting documentation must support: A. Specialized Experience: One year of specialized experience that equipped you with the particular competencies to successfully perform the duties of the position and is directly in or related to this position. To qualify at the GS-13 level, applicants must possess one year of specialized experience equivalent to the GS-12 level or equivalent under other pay systems in the Federal service, military, or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: providing operational and analytical support for enterprise IT Service Management (ITSM) platforms (such as ServiceNow) and IT service catalogs conducting quantitative and qualitative analyses of IT performance metrics and operating costs formulating strategic IT roadmaps and policy documents managing operational battle rhythm activities and situation reports (SITREPs) B. Education: Applicants may not qualify for this position based on education in lieu of specialized experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Substitution of education may not be used in lieu of specialized experience for this grade level.
Other
See below for important information regarding this job. Position will be filled at any of the locations listed below. Site specific salary information as follows:
- Battle Creek, MI: $106,437 - $138,370
- Columbus, OH: $111,065- $144,386
- Dayton, OH: $110,401- $143,523
- Fort Belvoir, VA: $121,785- $158,322
- New Cumberland, PA: $121,785- $158,322
- Ogden, UT: $106,437 - $138,370
- Philadelphia, PA: $117,284- $152,471
- Richmond, VA: $111,183- $144,540