SUPPORT SERVICES SPECIALIST

Your tasks

Join DCSA as a Postal Operations Specialist to manage our enterprise postal & shipping programs. You will oversee USPS & commercial carrier services (UPS/FedEx), manage budgets, validate invoices, & improve processes. This key role acts as a program expert & contract overseer, demanding strong skills in logistics, financial accountability, & analysis. Help drive the effectiveness of our critical shipping operations.

As a SUPPORT SERVICES SPECIALIST you will be responsible for the following duties: Manage DCSA's postal and shipping programs, serving as a liaison to USPS, UPS, and FedEx to ensure operational effectiveness and resolve account issues. Oversee the program budget, including spend plan development and execution. Validates and approves carrier invoices for payment, ensuring financial accountability. Analyze mail systems and processes to recommend policy changes and equipment modernization. Develops and implements new procedures to improve efficiency. Serve as the Contracting Officer Representative (COR) for the Official Postal Center contract and as the agency point of contact for shipping programs. Administer shipping platforms like UPS CampusShip, managing user access and reviewing shipments. Develops and conducts agency-wide training on mail systems. Manage day-to-day Official Postal Center operations and official mail functions. Oversees the transfer and disposition of operational records.

Requirements

Specialized Experience (for positions above GS-5): One year of specialized experience equivalent to at least the next lower level in the normal line of progression that demonstrated knowledge of the methods and procedures for providing or performing a variety of functions and services applicable to the position to be filled; ability to plan, organize, and control work involving diverse activities; ability to gain cooperation and coordinate the work of others; and skill in oral and written communications. Examples of qualifying specialized experience include: Management analyst or technician or other work that included study, analysis, or evaluation leading to the development or improvement of managerial or administrative policies, practices, and procedures. Administrative officer or assistant, budget administration, program analysis, or other work that demonstrated knowledge of an organization and its functions, and the ways in which support services can facilitate the work of the organization. Office management experience that included responsibility for directing a variety of support services such as typing, mail processing, purchase of supplies and equipment, etc. Secretarial work that required monitoring and coordinating administrative and processing work of subordinate elements through a system of internal procedures, controls, production, progress reporting, etc., to insure the efficient operation of an organization. Military experience that included responsibility for directing a variety of support functions such as communications, property management, mail service, facilities and equipment maintenance, etc. The experience described in your resume will be evaluated and screened from the Office of Personnel Management's (OPMs) basic qualifications requirements. See: OPM - Support Services Specialist for OPM qualification standards, competencies and specialized experience needed to perform the duties of the position as described in the MAJOR DUTIES and QUALIFICATIONS sections of this announcement by 11/02/2026 Applicant must have directly applicable experience that demonstrates the possession of the knowledge, skills, abilities and competencies necessary for immediate success in the position. Qualifying experience may have been acquired in any public or private sector job, but will clearly demonstrate past experience in the application of the particular competencies/knowledge, skills and abilities necessary to successfully perform the duties of the position. You must have specialized experience sufficient to demonstrate that you have acquired all the competencies necessary to perform at a level equivalent in difficulty, responsibility, and complexity to the next lower grade GS/GG-11 in the Federal service and are prepared to take on greater responsibility. Generally, this would include one year or more of such specialized experience. Specialized experience for this position includes: Analyzing, evaluating, and improving mail management processes for an organization. This includes managing programs for both the United States Postal Service (USPS) and commercial carriers like UPS and FedEx. Managing agency-wide shipping accounts, resolving billing issues, and serving as an administrator for shipping platforms (such as UPS CampusShip). This includes validating invoices for payment and ensuring accountability for all shipments. Evaluating mailing systems and practices to recommend changes to policies and procedures that increase efficiency and effectiveness across an enterprise. Developing budget projections, preparing annual spend plans, and overseeing the execution of funds for postal and shipping operations. Serving as a primary or alternate Contracting Officer Representative (COR) for postal service contracts, ensuring vendor performance aligns with contract requirements. Resolving issues, and developing and conducting training for users across an organization on systems and procedures for shipping programs. Specifically you will be evaluated on the following competencies:

1. Technical Credibility - Understands and appropriately applies principles, procedures, requirements, regulations, and policies related to specialized expertise.

1. Financial Management - Prepares, justifies, and/or administers the budget for program areas; plans, administers, and monitors expenditures to ensure cost-effective support of programs and policies; assesses financial condition of an organization.

1. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

1. Accountability - Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes. Complies with established control systems and rules.

Substitution of education may not be used in lieu of specialized experience for this grade level.