Area Business Coach

About the role Drive growth and operational excellence as an Area Business Coach. This role requires a hands-on approach, proven experience and a passion for achieving ambitious financial goals. You'll manage all aspects of kiosk operations, including staffing, revenue growth, cost control and financial performance, ensuring consistent service excellence across all outlets. Key responsibilities Manage all assigned stores (about 10) to ensure smooth flow of daily operations and delivery of targets for each outlet

Implement company programs and manage the operations as required to ensure compliance with SOPs, safety regulations and local regulations to ensure an optimal level of service and quality are provided to customers

Ensure that operational and training standards are consistently followed and executed across different stores

Manage manpower schedules

Step in to assist with simple cooking or serving tasks during periods of low staffing, demonstrating a hands-on leadership approach

Participate in audits to ensure company standards for operations, food quality, outlet hygiene and workplace safety are met

Investigate customer complaints and propose areas of improvements

Recruit, retain and motivate employees; conduct performance and salary reviews, resolve problems, provide open communications and recommend discipline and termination, as appropriate

Monitor and control the maintenance and sanitation of all areas of the kiosks and equipment to protect assets, comply with regulations and ensure quality service

About you At least 3 years of proven relevant experience in the F&B industry

Strong commercial acumen with the ability to identify opportunities

Proven track record in achieving sales growth targets

Leadership skills to motivate and develop staff and to ensure accomplishment of goals

Able to set priorities, plan, organise, and delegate

Ability to thrive in a fast-paced, hands-on environment

Flexibility to travel between kiosks and work on weekends and public holidays