After-Sales Service Business Technician (M/F)
Within the Paris-Villaroche Service Center, your mission consists of managing the commercial and technical relationship with Clients from the preparation of the quote to invoicing and delivery, in order to meet customer needs while taking into account the technical and commercial objectives of the company.
////// DESCRIPTION In this capacity, your missions are as follows:
- Inspect and diagnose systems and sub-assemblies, establish the operations and/or parts necessary to return the equipment to service or to compliance.
- Ensure After-Sales Service interventions on sites equipped with means set up by Dedienne Aerospace for the Client, in the After-Sales workshop, or directly on the Client's site.
- Participate in the preparation of tenders: technical information and data, intervention deadlines, estimated number of hours.
- Develop service activity in line with established objectives: prospecting plan, visits to Clients and prospects, business capture, and service proposals.
- Coordinate the activities of the After-Sales Technician teams within your scope: plan, organize activities, and provide field support.
- Ensure follow-up with Support teams regarding interventions carried out for Clients.
- Contribute to recruitment, train, and supervise new entrants into the After-Sales Technician teams: repair techniques, product maintenance, and coordination of operations.
////// PROFILE Coming from a technical background with at least a technical degree, you already have more than 5 years of experience in industrial mechanics, automotive, heavy goods vehicles, public works, or agriculture. You are autonomous in reading blueprints and have an intermediate level of English. You have the desire to devote time and energy to customer communication and to developing the company's activity.
////// CONDITIONS Start date: As soon as possible Travel: Regular and mostly in Ile-de-France
the profession is subject by law to nationality conditions