Office & Customer Service Employee

We are looking for a person in the lighting and decoration industry. Ideally with some previous experience in a lighting or decoration company. The position combines sales support via e-shop as well as telephone and in-person customer service at the store.

Main Responsibilities

• Order Management: Entry and processing of orders (via telephone, e-mail, e-shop, and in-person visits to our premises)
• Service: Telephone and in-person customer service at the store
• Communication: Informing customers about availability and order progress
• Procurement: Ordering from suppliers and monitoring shortages
• Eshop Content: Updating and managing products on the company's e-shop

Required Qualifications:

• Previous experience in an electrical supplies or lighting store and knowledge of the technical characteristics of the industry will be appreciated
• Comfort in using PCs, ERP programs, and e-commerce platforms
• Professional behavior and a spirit of cooperation
• Customer Service: Politeness, professionalism, and a customer-centric mindset
• Communication: Developed social skills and comfort in oral and written communication
• Organization: Ability to effectively manage time and multiple tasks (multitasking)
• Good level of English knowledge

Benefits:

• Fixed compensation package depending on qualifications
• Full-time employment with split retail hours
• Modern working environment with growth prospects