Customer Service Import-Export (CS Import-Export)

Your tasks

1. Coordinate with customers, Shipping Lines, airlines, and Customs Brokers to manage international shipments.

1. Prepare and verify import-export related documents for accuracy and completeness, such as B/L, Air Waybill, Commercial Invoice, Packing List, C/O, etc.
2. Track shipment status and provide continuous and timely updates to customers.
3. Coordinate with Overseas Agents to confirm information and various charges.
4. Resolve immediate problems occurring during transit to ensure goods reach their destination on schedule.
5. Work with the Sales and Operations departments to deliver smooth services and achieve maximum customer satisfaction.
6. Summarize information for presentation to management.

Requirements

1. Bachelor's degree in Logistics, International Business, Management, or a related field.
2. At least 1-3 years of experience in CS Import-Export, Freight Forwarding, or Shipping Lines.
3. Knowledge and understanding of import-export processes, customs formalities, and Incoterms.
4. Good English communication skills (especially reading and writing emails for international correspondence).
5. Service-minded, with negotiation and coordination skills, and the ability to work well under pressure.
6. Proficient in basic computer programs (MS Office: Word, Excel).
7. Responsible and possesses systematic thinking processes.