ISO Certifications Customer Support Specialist - Advanced English

Leading auditing and certification company requests: Customer Support Specialist

Completed Bachelor's or Engineering degree, interns or graduates.

• 5 years of experience in customer service and administrative support, with at least 1 year related to ISO 9001, ISO 14001 and/or ISO 45001 standards.
• Indispensable English proficiency, capable of maintaining fluent conversations.
• Proficiency in Office and CRM platforms or equivalents.
• Ability to read and interpret audit protocols and work instructions.
• Good communication skills, as well as the ability to manage interactions between internal and external stakeholders across different geographical locations.

Responsibilities:

• Supervision of client projects from contract signing to accounts receivable management.
• Providing a high level of customer service.
• Coordination of audit planning between the auditor and the client, ensuring compliance with established deadlines.
• Supervision of internal coordination and project results; effective management of internal and external requests related to the client.
• Direct communication with the client and seeking solutions.
• Ensuring that data quality and deadlines meet requirements and internal KPIs.
• Review of audit data and updating the multi-system database to reflect changes affecting client certifications.
• Compliance with KPIs related to scheduling and planning, response times (internal and external), and reporting.
• Interaction with other departments, including commercial, technical areas, and auditors, to ensure a superior customer experience.
• Ensuring the timely delivery of certificates.
• Support in billing and collection processes when necessary.

Schedule Monday to Friday 9:00 am to 6:00 pm. Work is performed under a hybrid scheme alternating between the office in colonia Nápoles and home office. We offer a salary of $30,000 to $33,000 gross with statutory benefits.

-Requirements-

Minimum education: Higher education - Bachelor's degree 5 years of experience Languages: English Knowledge: Microsoft office

Keywords: specialist, especialista, apoyo, support, soporte, costumer, cliente