SAP CX Manager

We offer:

Private medical care Subsidy for a sports card Constant support from a consultant Employee referral program

Daily tasks

• Comprehensive responsibility for the SAP Customer Experience (CX) portfolio — from business acquisition and presales, through consulting and implementation/migration, to the operations area
• Development and optimization of the SAP CX service and solution portfolio in accordance with market needs, technology, and business potential
• Responsibility for key business and financial KPIs, including order intake, revenue, project margin, cost coverage, gross margin, and customer satisfaction indicators (CSAT, NPS)
• Creating and developing business cases for SAP CX, including competency planning, capacity, and regular performance reporting
• Identifying new solutions and portfolio development opportunities and making decisions regarding the continued maintenance or withdrawal of services from the perspective of their profitability and market potential
• Collaboration with Sales and Presales in identifying new business opportunities, preparing offers, and developing customer relationships
• Building and implementing a customer-centric ownership model for managed customers
• Managing escalations and ensuring the fulfillment of contractual obligations and delivery
• Strategic resource management — both within internal teams and cross-border delivery units as well as external partners
• Ensuring operational efficiency, service competitiveness, delivery quality, productivity, and optimal team utilization
• Developing SAP CX competencies and community, building an expert network, and systematizing and distributing knowledge within the organization
• Close cooperation with business units, sales teams, global SAP experts, and partners to further develop the portfolio and business

Requirements

Higher education, preferably at Master's level or equivalent

Minimum 5 years of professional experience, including at least: 4 years in SAP consulting / SAP customer support, 4 years in presales and business development

Experience in the areas of sales, management, and/or project management

Documented experience in sales leadership and portfolio management

Very good knowledge of the SAP enterprise environment, experience with SAP Customer Experience solutions is welcome

Experience in managing business results, sales, margin, and resources

Fluent German and English, both spoken and written

Strong communication skills, customer orientation, and an entrepreneurial mindset

Experience working at the management / senior stakeholder management level

Must have: SAP, SAP CX