front desk agent
(Part-Time) ? 1 Position Available
Days Inn by Wyndham London
The Days Inn by Wyndham London is seeking a new candidate to join our team. A front desk agent ensures guests receive the best service possible from the property at all times. They are our guest?s first point of contact and create a valuable first impression. Front desk agents are integral to the overall satisfaction and happiness of all who they provide service to. The front desk agent position is the perfect stepping stone on your path into hotels and further into management. There are many opportunities to learn and grow amongst our experienced team. We look forward to hearing from you and to welcome you to our team.
Position duties:
- Check guests in and out daily
- Answer guest questions and requests with a friendly and courteous attitude
- Be familiar with the city of London and provide directions to local attractions and places
- Answer phone calls and take reservations
- Organize Housekeeping assignments
- Maintain a balanced cash float and complete daily deposits
- Ensure guest satisfaction with courtesy calls
-Respond well to high pressure, fast paced environments
- Inform guests about the benefits of Wyndham rewards and complete sign up requirements monthly
- Answer to Management for all duties and questions
- Resolve guest concerns as they arise
Requirements:
-Previous front desk/ reception/ concierge history is strongly preferred but not required
- Demonstrate exercise superior conflict resolution skills
- Strong communication skills in English, both written and verbal essential
- Ability to work in a multi-tasking, fast paced environment
- Demonstrated strong customer service skills
- Ability to work all shifts, including weekends, evenings and holidays
Job Type: Part-time
Job Types: Part-time, Permanent
Pay: $17.60-$18.55 per hour
Benefits:
- On-site parking
Flexible language requirement:
- French not required
Work Location: In person