Client Success Executive
Key Responsibilities:
- Serve as the primary point of contact for clients throughout their journey with the company.
- Build and maintain strong, long-term relationships with customers.
- Understand clients’ business needs and provide appropriate solutions and recommendations.
- Coordinate with internal teams (Business Development, Product, Development, and Support) to ensure successful project delivery.
- Conduct product demonstrations, onboarding sessions, and user training when required.
- Monitor customer satisfaction and proactively resolve issues or concerns.
- Follow up regularly with clients to ensure product adoption and continued success.
- Gather customer feedback and collaborate with internal teams to improve products and services.
- Prepare reports on customer engagement, retention, and satisfaction.
Requirements:
- Bachelor's degree in Business Administration, Information Technology, Marketing, or a related field.
- Good command of English, both written and spoken.
- Friendly, positive, and outgoing personality with strong interpersonal skills.
- Excellent communication, presentation, and problem-solving abilities.
- Customer-oriented mindset with a passion for helping clients succeed.
- Ability to manage multiple clients and projects simultaneously.
- Proactive, responsible, and able to work independently.
Preferred Qualifications
- Experience in Client Success, Account Management, Customer Service, or related roles.
- Experience working in the software industry, SaaS, IT services, or software outsourcing is highly preferred.
- Knowledge of software development processes and digital transformation projects is an advantage.
Benefits:
- Comprehensive training on product knowledge, sales techniques, and technology.
- Open and collaborative working environment that values initiative and creativity.
- Social and unemployment insurance coverage in accordance with Vietnamese Labor Law, plus Bao Viet Insurance.
- Annual leave entitlement in compliance with Vietnamese Labor Law.
- 13th-month salary and annual salary reviews.
- Bonuses for public holidays.
- Monthly team-party activities.
- Skill development opportunities through e-learning, workshops, and more.
- Office perks including fruit, tea, coffee, birthday gifts, and access to books.
- Access to a PlayStation 5 gaming console in the office.
Skills: Customer Relationship Management, Sales Strategy, Communication Skills, B2B Sales, Customer Service