Technical Operations Engineer
Reporting To: Head of Technical & Operation Location: Singapore Employment Type: Full-time
1. Position Summary
Provide internal IT support, technical pre-sales assistance, modular data center project deployment, commissioning, and post-sales maintenance services for customers across Singapore and ASEAN.
2. Key Responsibilities
A) IT Support
- Provide first and second level IT support for internal users.
- Handle incoming support requests via phone, email, and ticketing system.
- Troubleshoot hardware, software, and network issues efficiently.
- Escalate complex incidents to the appropriate technical teams when necessary.
- Assist with user account management (Active Directory, email, access rights).
- Support the rollout of IT updates, patches, and hardware replacements.
- Maintain clear documentation of support cases and solutions.
- Participate in the continuous improvement of support processes and tools.
- Conduct basic user training and provide guidance on IT best practices.
B) Technical Support (Datacenter Solution)
Pre-Sales Support
- Gather requirements and assist in solution design and technical proposals.
- Provide technical clarifications to customers and partners.
- Support customer presentations, demos and proof-of-concepts.
Post-Sales Support
i) Project and Deployment Responsibilities
- Support site surveys, technical assessments and deployment planning.
- Coordinate with customers, contractors and system integrators.
- Review layouts, drawings, method statements and project documentation.
- Perform installation supervision, testing, commissioning and integration activities.
- Support UAT, system acceptance and handover documentation.
- Provide on-site technical support during migration and go-live.
- Monitor project progress and resolve technical issues.
ii) Service & Maintenance Responsibilities
- Conduct preventive maintenance and system health checks.
- Respond to incidents and perform troubleshooting and root cause analysis.
- Monitor MDC systems, power, cooling, environmental and monitoring platforms.
- Coordinate warranty claims and vendor support activities.
- Prepare service reports and maintain asset records.
- Support customer training and operational best practices.
3. Qualifications & Requirements
Education & Experience
- Diploma or Higher NITEC in IT, Engineering or related discipline.
- Knowledge of data center infrastructure, structured cabling, networking, UPS and cooling systems.
- Knowledge of Windows OS, Microsoft 365 and network troubleshooting.
- Previous experience in IT support or a helpdesk environment is an advantage.
- Previous experience in Datacenter UPS and cooling system maintenance service is an advantage.
Core Competencies Ability to read technical drawings and installation documentation. Strong co-ordination, customer service and problem-solving skills. Ability to work independently and travel when required within ASEAN.
4. Why Join Us?
- Dynamic international environment.
- Professional development opportunities.
- Exposure to data center infrastructure technologies.
- Opportunity to participate in regional projects and customer engagements.