Bilingual Customer Service and Operations Lead

Keywords: Bilingual Customer Service and Operations Lead Operations Coordinator Customer Experience Manager Customer service Operations management Customer experience Team coordination Bilingual English Business Administration Industrial Engineering Health Administration Hospitality

Leadership is required to coordinate operations and customer service in high-level service organizations. The position leads teams, processes, and solutions oriented toward a consistent customer experience. The goal is to manage operations and customer service with an organized, bilingual, and process-based approach. The Customer Service Operations Lead will be responsible for the direct supervision of teams, the optimization of workflows, and guaranteeing quality in service delivery. The ability for incident resolution and continuous improvement of the customer experience will be valued. This role is fundamental to maintaining operational excellence and end-user satisfaction. The Bilingual Operations and Customer Service Coordinator will ensure communicative fluency and efficiency in multilingual environments.

Responsibilities: Lead and coordinate customer service and operations teams. Supervise and optimize operational and customer service processes. Guarantee quality and efficiency in service delivery. Manage incident resolution and complex situations. Implement strategies to improve the customer experience. Ensure compliance with key performance indicators (KPIs). Foster a collaborative and results-oriented work environment. Facilitate communication and integration between different areas.

Requirements: Five years of experience in operations or customer experience. Bilingual proficiency in English. Experience in team coordination. Knowledge in operations management and customer service. Demonstrated capacity in process integration. Ability for incident resolution. Orientation toward improving the customer experience. Professional training in Business Administration, Industrial Engineering, Health Administration, Service Management, Hospitality, or related careers.

Education level: Professional

Labor sectors: General services, Cleaning and Security Customer service and related fields Administration and office Hotels and tourism Medicine, health sector, and Sciences

Position: Coordinator

Other skills: Technical skills: Bilingual English Operations management Customer service Customer experience Team coordination Process integration Incident resolution