Director of Operations and Patient Experience - BOGOTÁ
Director of Operational Integration and Experience (Clinic) - Bogotá Keywords: Director of Operational Integration and Experience Operations Director Patient Experience Operational Integration Service Management Team Leadership Management Indicators Continuous Improvement English C1 Bogotá Health Premium Services Luxury Hospitality
A leader is required to integrate people, processes, and areas into a patient experience. The role articulates surgical, commercial, and healthcare operations through management indicators and continuous improvement. The position coordinates operations, offering transversal exposure, team leadership, and learning in premium services. The ideal candidate will be a Patient Experience Leader or Service Manager with a strategic vision. Proficiency in English C1 is indispensable for communication and access to global resources. Responsibilities: Coordinate the integration of people, processes, and areas to guarantee a consistent patient experience. Direct surgical, commercial, and healthcare operations using management indicators and continuous improvement methodologies. Supervise and optimize operational and customer service processes. Implement and maintain high-standard service protocols. Perform operational audits to ensure compliance with quality standards. Manage the CRM for patient follow-up and conversions. Ensure correct surgical scheduling. Document and standardize operational processes. Foster a culture of excellence in patient care.
Requirements: Professional in Business Administration, Industrial Engineering, Health Administration, Service Management, Hospitality, or related careers. Minimum 5 years of experience leading operations or customer experience in high-level services. Proficiency in Management Indicators, Lead Management, Conversion Tracking, Surgical Scheduling, Process Documentation, Service Protocols, Operational Audit, and CRM. English level C1.
Education level: Professional
Labor sectors: Medicine, health sector, and Sciences Hotels and tourism Administration and office
Position: Director
Other skills: Technical skills: Management Indicators Lead Management Conversion Tracking Surgical Scheduling Process Documentation Service Protocols Operational Audit CRM
Interpersonal skills: Team Leadership Continuous Improvement Attention to detail Interpersonal communication