Medical Service Coordination Assistant

Process incoming healthcare service referrals by reviewing patient needs and aligning them with appropriate providers based on service type, location, availability, and capacity.

Facilitate communication between referring organizations, service providers, and internal teams to confirm care arrangements, provide updates, and ensure clarity throughout the coordination process.

Track and manage referral statuses from intake to completion, maintaining oversight of deadlines, progress updates, and any changes in care delivery plans.

Maintain accurate and confidential records of all healthcare referrals, communications, and service outcomes in accordance with regulatory and organizational standards.

Utilize electronic medical record (EMR) systems and other healthcare software platforms for data entry, case tracking, and provider information management.

Assist with verifying provider qualifications, service capabilities, and availability to maintain a responsive and compliant provider network.

Execute assigned tasks using detailed checklists and structured workflows to ensure consistency, quality, and regulatory compliance in all service coordination activities.

Use Microsoft Office Suite (Word, Excel, Outlook) to generate documentation, maintain trackers, and communicate with stakeholders.

Apply high attention to detail to all aspects of coordination work, particularly in the management of patient information, service documentation, and data accuracy.

Maintain flexibility to shift priorities as needed while supporting multiple ongoing patient care cases in a dynamic healthcare environment.

Demonstrate professional, empathetic, and clear communication in all patient- and provider-facing interactions.