Customer service manager (m/f) (M/F)

The 8,000 employees of Dassault Aviation, a major player in aeronautics, design, manufacture, and sell military aircraft and business jets, and support them in more than 70 countries across 5 continents. We are recruiting a Customer Service Manager (CSM) within the Customer Service Department (DSC) of the Civil Aircraft General Management.

Within the Customer Relations Department of the Falcon Customer Service Department, you are the customer's point of contact. You accompany them from the day of aircraft delivery to its withdrawal from service, whether new or used, in order to satisfy their requests and needs on a daily and proactive basis.

You will ensure the following missions:

• You assist in the implementation and operation of the aircraft, by providing technical, documentary, and commercial support,
• You coordinate the actions of the various stakeholders involved,
• You create a personalized and lasting communication link with your customers through regular visits and meetings, providing rapid and relevant answers to their questions, and you resolve commercial disputes,
• You will be required to provide on-call duties and/or weekend, public holiday, and collective RTT day shifts,
• Through regular reports, you provide Dassault with feedback, update databases, and keep yourself informed about the competition and potential markets.

You have a minimum of 5 years of experience in aeronautics and more specifically in aircraft maintenance and/or aircraft technical support. You possess good technical knowledge of aircraft, ideally Falcon. You have a fluent level of English; another language is a plus. You know how to adapt to new technologies. You are autonomous with high availability for travel. You are dynamic, innovative, and comfortable in negotiation. Passionate about aviation, your interpersonal skills and sense of service make you an ideal candidate (M/F).