People Coordinator

About the company

The Environment You'll be joining a fast-paced, collaborative People team where delivering an excellent employee experience is at the heart of everything. Working within a high-volume, ticket-based People Services environment, you'll manage a varied workload, prioritise competing demands and ensure queries are resolved accurately and within agreed service levels. This is an opportunity to develop your HR knowledge, build exposure across the employee lifecycle and play a key role in supporting managers and employees through a responsive, customer-focused people function.

Your tasks

We're looking for a People Coordinator to join a busy and supportive People team, providing first-line support on a high volume of employee and manager queries. This is an ideal opportunity for someone with HR administration, People Coordination or People Services experience who enjoys working in a service-driven environment with clear SLAs and a strong focus on customer experience.

• Managing and resolving a high volume of people-related queries through a ticketing/helpdesk system.
• Providing first-line guidance on policies, processes and procedures.
• Working to defined service level agreements (SLAs) and ensuring timely resolution of requests.
• Producing contracts, employee documentation and contractual changes.
• Supporting onboarding, offboarding and compliance activities.
• Maintaining accurate employee records across HR systems.
• Assisting with absence management administration and employee relations processes.
• Producing reports and monitoring key people data.
• Supporting managers and employees with HR systems and processes.

Requirements

We're keen to hear from candidates who have

• Previous experience within a People Services, HR Coordinator, HR Administrator or HR Shared Services environment.
• Experience managing queries through a ticket-based or case management system.
• A strong customer service mindset and a genuine desire to help people.
• Experience working in a fast-paced environment with competing priorities.
• A track record of meeting SLAs and delivering high-quality support.
• Excellent attention to detail and strong administrative skills.
• Confidence using HR systems and Microsoft Office.
• Strong communication skills with the ability to build credibility with managers and employees at all levels.

How to apply

If this sounds like the kind of role where you’d thrive, we’d love to hear from you. Apply directly or reach out to Darling Moo Talent for a warm, honest conversation about the opportunity.

Other

People Coordinator · Location: Cambridgeshire / Remote · Salary:£32,000 - £34,000 DOE *Contract: Full-time, permanent** Are you an organised People professional who thrives in a fast-paced environment, enjoys solving problems and takes pride in delivering an excellent employee experience?

A Note From Us If you’re unsure whether you meet every requirement, please still get in touch. Great people don’t always match a checklist, and we’d be delighted to explore whether this could be the right fit for you.

Disclaimer If we haven’t been in touch within 7 days, unfortunately you may not have been successful on this occasion. We encourage you to check our website for future roles that may be a great fit, and we’d love to hear from you again.