Transportation Manager

The Transportation Manager will provide tactical and operational leadership for the transport function within a medical waste facility, ensuring safe efficient operation of transport operations, resulting in customer service excellence. The role is responsible and accountable for ensuring safety and compliance standards, fleet maintenance, driver performance management and DIFOT performance of the business unit.

What you will do: Strategic Leadership:

Develop and execute a business unit transport strategy aligned with organizational objectives

Implement nationally derived standardization processes for transport operations across business unit

Drive transport excellence and continuous improvement initiatives

Manage transport fleet maintenance

Lead a Safety Culture pertaining to transport

Collaborate with internal stakeholders to achieve organizational grow strategies

Operational Management:

Oversee daily transport operations across the business unit

Optimize route planning and fleet utilization

Monitor and manage KPIs for transport performance and efficiency

Ensure compliance with all transportation regulations

Ensure compliance with all organizational safety and compliance programs

Team Leadership:

Foster a culture of safety and operational excellence

Build and develop high-performing transport team across the business unit

Drive recruitment, engagement and retention for transport personnel

Facilitate best practice onboarding, training and development

Mentor and manage driver performance and culture

Develop and mentor transport supervisor team members

Business Improvement and Growth:

Identify and facilitate fleet management and routing improvements with the National Director of Transport

Collaborate with Customer Service to ensure service level agreements are met

Develop and drive customer satisfaction and retention initiatives by delivering consistent DIFOT and NPS scores

Develop internal strategic partnerships and coordinate with key stakeholders (P&C, Sales, Field Service, National support roles and peers across the business) to deploy business learnings within the business unit, accelerate improvement and growth opportunities

Develop business unit plans to drive and facilitate business development and roll out initiatives to enable growth Facilitate new

What you are responsible for: Strategic Objectives:

Enhance customer service delivery and satisfaction

Ensure profitable operation of the business unit in-line with budget expectation

Drive safety performance improvements

Develop, monitor and improve transport efficiency metrics

Achieve transport efficiency targets

Implement standardized transport operations processes in line with national objectives

Implement fleet management and maintenance initiatives

Enact transport policies, procedures, and best practices

Plan and manage daily transport resources

Deploy new business opportunities in line with forecasted cost expectations

Team Leadership:

Provide direction and coordinate Transport Supervisors, Dispatches and Drivers

Coordinate staff onboarding, training and development programs

Lead performance evaluations and team development initiatives

Foster a culture of safety and transport excellence

Build strong relationships with key stakeholders

Coordinate with National Functional Teams (Transport, Sales, Field Service and P&C)

Performance Management:

Monitor and manage the 4 pillars of operation management Safety, Compliance, Service, and Efficiency

Monitor, analyze and improve operational and transport metrics

Monitor, analyze and improve customer service metrics (DIFOT and NPS)

Implement cost reduction and efficiency improvements

Manage resource allocation and budget control

Develop and track key performance indicators (KPIs)

Manage cost controls in line with budget expectations

Drive safety performance improvements by managing safe behavior and processes

Manage vendor relationships and contracts

Report on transport operations performance to leadership

Key Performance Indicators:

Transport efficiency metrics

Fleet utilization metrics

Customer service and satisfaction metrics (DIFOT and NPS)

Safety and compliance performance indicators

Financial cost per unit performance

Team engagement and retention rates

Skills & Qualifications: Bachelor’s degree in Logistics and Supply Chain Management, Mathematics, Operations Management, or related field preferred

5-10 years of senior transport experience at management level

Transport capital budgeting experience

Experience in medical waste or related regulated industry is preferred but not required

Strong understanding of transport safety regulations

Proven leadership and team development capabilities

CDL License and driving experience highly regarded but no required

Why work for us: Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores

401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule

Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more

Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal

Permanent Role: Full-time, Monday- Friday

Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare

Who are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart  conforms to the spirit as well as to the letter of all applicable laws and regulations.