Operation manager

Job Summary

The Operations Manager is responsible for overseeing the day-to-day operations of the company to ensure smooth, efficient, and cost-effective business performance. This role involves managing operational teams, improving processes, monitoring performance, controlling costs, and ensuring that company objectives, service standards, and operational targets are achieved.

Key Responsibilities

1. Daily Operations Management

• Oversee and manage daily business operations to ensure smooth workflow.
• Ensure all departments operate efficiently and meet company objectives.
• Monitor daily operational activities and resolve operational issues promptly.
• Develop and implement operational policies, procedures, and standards.
• Ensure compliance with company policies and regulatory requirements.

2. Team Management & Leadership

• Lead, supervise, and motivate operational staff and department heads.
• Assign responsibilities and monitor employees' performance.
• Conduct regular team meetings and performance reviews.
• Identify training needs and develop employees' skills.
• Promote teamwork, accountability, and a positive working environment.

3. Planning & Performance Management

• Develop operational plans, strategies, and business objectives.
• Establish KPIs and monitor operational performance.
• Prepare regular operational reports for senior management.
• Identify areas for improvement and implement corrective actions.
• Ensure operational targets and deadlines are achieved.

4. Budget & Cost Control

• Prepare and manage operational budgets.
• Monitor expenses and control operational costs.
• Ensure effective utilisation of manpower, equipment, and resources.
• Identify opportunities to improve productivity and profitability.
• Review suppliers, contracts, and operational expenditures.

5. Process Improvement

• Review existing operational processes and identify inefficiencies.
• Implement improvements to increase productivity and reduce costs.
• Develop systems to improve workflow and operational effectiveness.
• Monitor service quality and customer satisfaction.
• Ensure consistent implementation of operational standards.

6. Reporting & Coordination

• Report operational performance and business challenges to senior management.
• Coordinate with different departments to ensure smooth business operations.
• Liaise with customers, suppliers, vendors, and business partners when required.
• Provide recommendations to management on operational improvements.
• Support management in achieving overall business goals.

Job Requirements & Qualifications

• Diploma or Bachelor's Degree in Business Administration, Operations Management, or a related field.
• Minimum 3–5 years of relevant working experience in operations management.
• Strong leadership, organisational, and problem-solving skills.
• Good communication and interpersonal skills.
• Strong analytical and decision-making abilities.
• Ability to manage multiple tasks and work under pressure.
• Proficient in Microsoft Office and operational management systems.
• Good knowledge of budgeting, cost control, and performance management.

Key Performance Indicators (KPIs)

The Operations Manager will be evaluated based on:

• Achievement of operational targets.
• Operational efficiency and productivity.
• Cost control and budget management.
• Employee performance and team productivity.
• Customer satisfaction and service quality.
• Compliance with company policies and procedures.
• Successful implementation of process improvements.