Customer Account and Operation Section Head

Lead customer onboarding, account changes, customer hierarchy, and account closure processes.

Ensure accurate and complete customer and farm profiles, including customer tier, channel, potential, credit, and contract information.

Govern customer master data and lead periodic data cleansing.

Manage the commercial-agreement and contract documentation process.

Define and monitor end-to-end order-handling standards from order capture through fulfilment, returns, and customer communication.

Coordinate the resolution of order blocks, delivery exceptions, customer disputes, and service escalations.

Monitor open orders, backlog, fulfilment performance, and recurring service issues.

Provide customer lifecycle and account-quality insights to support account planning, profitability, and retention.

Support customer and farm data standards across CRM, SFA, and ERP platforms .

Bachelor’s degree in Business, Agriculture, Veterinary Medicine, Pharmacy, Engineering, Information Systems, Finance or a related discipline.

Minimum 6 years of relevant experience, including at least 2 years leading processes, projects or teams in a field-based commercial environment.

Experience in fast-moving consumer goods, agriculture, animal nutrition, animal health or a comparable multi-channel business is preferred.