Responsible for customer service support matters for all customers - Responsible for troubleshooting and identify root cause for support matters for all customers - Responsible for IT hardware upgrade for all customers - Responsible for software enhancement (basic ones) for all customers - Perform preventive maintenance or corrective maintenance at customer sites or remotely - Provide documentation for manuals - Update details of services done on CRMS system - 24/7 standby duty - Upkeep technical knowledge for new technologies
