Disputes Clerk M/F
General Information Reporting Entity
Move the World, Move Your Future.
"Creating together the logistics and transport of tomorrow through the expertise, innovation, and commitment of everyone." This is our ambition, and why not yours?
No activity is experiencing such rapid growth as Transport and Logistics. It is THE business sector that is modernizing and digitalizing the most to meet new challenges: adapting to different consumption modes while respecting environmental requirements. Through its diversity of professions, the Transport and Logistics sector is today ideal for building a professional career path.
Joining Dachser means joining a family group, one of the European leaders in transport and logistics with its fully integrated network of 433 agencies present in 42 countries. Thanks to the commitment of our 37,268 employees, we support our customers daily in their development through our supply chain expertise and our range of solutions: road freight transport, air / sea transport, and logistics in France and internationally. Reference EL51 - Employé Litiges-7154
Job Description
Web Category Transversal Support / Administration
Contract Type CDI Socio-professional Category Employee
Working Time
Full time Working Hours 9h30-17h00
Mission Description
Position to be filled in CDI.
Because the quality of our services and the satisfaction of our customers are cardinal values for us, our customer services are at the heart of our agency network. Composed of experts in customer relations, our teams are present daily to respond to their requests.
Do you like building a true partnership with your customers?
Within our Reims agency, specialized in European industrial freight transport by road, you will be under the responsibility of the Administrative Manager within a team composed of dispute professionals.
As a Disputes Clerk M/F, your tasks will be to:
- Analyze the admissibility of dispute files (CMR and standard transport contract)
- Enter, process, and manage admissible dispute files
- Control internal re-invoicing
- Establish subcontractor recourse
- Declare disputes to the company's insurer
- Inform customers of the actions taken regarding their claim
Profile
With higher education in management or administration, you benefit from a first experience that has allowed you to develop and put into practice your expertise in dispute management. As the group operates in an international context, you have a good level of English and benefit from strong writing and oral skills. You also possess a good mastery of office tools. Endowed with good interpersonal skills, you are organized, methodical, and versatile in the tasks you perform. Your listening skills and sense of customer relations make you a preferred interlocutor. You also know how to be proactive and know how to manage priorities. Internally, you also know how to work in collaboration with all the services, agencies, and subsidiaries of the group. More than a degree, we are looking for a personality, real motivation, and why not a passion.
Let yourself be transported to new horizons and join Dachser:
- An international family company with strong values: Entrepreneurial spirit, courage to innovate, economic, ecological, and social sustainability, sense of commitment, openness to the world and respect, ...
- A diversity of professions that offers motivating and varied professional challenges
- An international, modern, and constantly evolving work environment
- Committed, professional, and open-minded employees
- Interesting social benefits: 13th month, profit sharing, meal vouchers, CSE, mutual insurance, contingency, ...
If you too share our values and our passion for the profession, join us and become an actor in the global economy!
Find all our career opportunities: https://fr.dachser-career.com/ To learn more about Dachser: https://www.dachser.fr/fr/ Follow our group's news on LinkedIn: https://www.linkedin.com/company/dachser/?originalSubdomain=fr
Specifics
/
Job Location Europe, France
City (XX - City) 51 - Reims