Export key Account

Act as the main point of contact for assigned export customers and distributors.

Receive and process customer purchase orders and ensure accurate order details.

Follow up on order status, production, availability, and shipment schedules.

Coordinate with Planning, Supply Chain, Warehouse, Logistics, and Finance to ensure timely order fulfillment.

Communicate order confirmations, shipment updates, delays, and changes to customers.

Handle customer inquiries, complaints, claims, and requests professionally and ensure timely resolution.

Coordinate with the Export team regarding shipping documents, including invoices, packing lists, certificates of origin, certificates of analysis, and other required documents.

Ensure customer requirements and country-specific documentation requirements are clearly communicated to internal teams.

Follow up on shipment arrangements and provide customers with relevant shipping information and updates.

Support the preparation and follow-up of export quotations and commercial requirements when needed.

Coordinate with Finance regarding payments, outstanding balances, credit issues, and payment terms.

Maintain accurate customer records, orders, correspondence, and shipment information.

Monitor customer feedback and identify opportunities to improve service quality and customer satisfaction.

Bachelor’s degree in Business Administration, Commerce, Logistics, or a related field.

3-5years of experience in Export Customer Service, Export Operations, Sales Coordination, or a related role.

Experience in FMCG or an international trading environment is preferred.

Good understanding of export processes and international customer requirements.

Very good command of English, both written and spoken.

Good knowledge of Microsoft Office, especially Excel and Outlook.

Experience with ERP systems such as SAP is an advantage.