CUSTOMER SERVICE MANAGER

We are looking for a proactive and customer-focused Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for leading a customer support team, improving service processes, and ensuring high levels of customer satisfaction.

Responsibilities:

• Oversee daily customer service operations and team performance.
• Train, mentor, and develop customer support representatives.
• Handle customer escalations and complex service issues.
• Develop and implement customer service policies and best practices.
• Analyze customer feedback to identify service improvement opportunities.
• Collaborate with sales, marketing, and product teams to improve customer experience.
• Manage customer support tools
• Ensure compliance with company policies and industry regulations.
• Stay updated on customer service trends and technologies.

Qualifications:

• Proven experience as a Customer Service Manager or Support Lead.
• Excellent problem-solving and conflict resolution skills.
• Ability to lead, train, and motivate a support team.
• Strong communication and interpersonal skills.
• Experience in analyzing customer data and implementing service improvements.
• Ability to handle high-pressure situations and escalations.