KLM Baggage Assistance Support - NL/EN
Welcome to Cygnific, where customer service exceeds all expectations! To supplement our Customer Service Agent team for KLM, we are looking for enthusiastic and motivated colleagues who speak fluent Dutch and English. Say goodbye to standard customer service scripts and embrace a role in which your energy, passion for travel, and customer-friendly approach truly shine. Are you eager to provide valuable customer experiences? Then come work at Cygnific!
Your role at KLM: As a customer service employee, you are the ears and voice of KLM. You will assist travelers by telephone with their questions regarding damaged, delayed, or lost baggage at Schiphol Airport, as well as potentially other international airports. Additionally, you will proactively contact passengers regarding any follow-up steps and update their files. For every problem, you will quickly find a suitable solution, and where possible, you will go that extra mile to exceed passenger expectations.
Your onboarding To prepare you well for your new job, you will start with paid training. You will begin working for our Baggage product and will receive a short training for this. During the 13-day training, you will learn everything about our CRM (customer relationship management) systems, but you will also be introduced to topics such as artificial intelligence. During this training period, you must be available full-time. After the training, you can decide whether you want to work 32, 36, or 40 hours. Even after your training, you can of course always turn to your colleagues for questions or help; our troubleshooters are also ready for you!
More than just work: A job at Cygnific is more than just an office job. You will be part of an international team of positive, enthusiastic, and ambitious people. Cygnificans work hard, but also love a party. We truly want to help customers and colleagues further. But most importantly: we are inclusive and open to each other's opinions and cultures! Curious? Read more on our website.
Everything in a row: A salary of €2,646.75 gross per month based on 40 hours per week.
A seven-month contract with a view to long-term cooperation.
25 vacation days based on full-time employment.
Irregularity allowances.
Hybrid working: the possibility to work from home at least two days per week.
A travel allowance of €0.19 per km or full public transport reimbursement.
A home office allowance of €2.45 per day.
A holiday allowance, a festive year-end bonus, a good pension plan, and a discount on KLM flight tickets via a so-called IPB (if space is available) scheme, after one year of employment.
Working weeks from abroad (Max. 3 times per year 4 weeks, completion of your training/probation period). Please note: specific rules apply.
Additional training and the opportunity to further develop yourself.
A pleasant and inspiring (recently renovated!) workplace at the Westerpark in Amsterdam!
Social events such as an annual party, Cygnific BBQ, and every three months a little-friday XXL
Who are we looking for? You have at least MBO level 4 working and thinking level.
Preferably, you have experience working in a call center or customer service.
You are empathetic and strong in communication. Dutch and English flow fluently from your mouth and keyboard.
You understand how (complex) computer systems work.
You have a passion for travel, a talent for teamwork, and an international outlook.
You are responsible, flexible, service-oriented, creative, and have a sense of humor.
You are available during our opening hours (Monday to Friday between 08:00-17:30 - weekends between 09:00-17:30).
Who are we? Cygnific is a proud subsidiary of KLM. And guess what? We have high ambitions ourselves. Our customer service heroes from more than 30 different countries are ready to make a lasting impression through teamwork and dedication. In 10+ different languages, they offer 24/7 service with a smile to passengers and customers of KLM, and various brands such as Sunweb and Rituals. We do this via email, telephone, livechat, social media, and WhatsApp. Not only in the Netherlands, but our wings have also spread to England, the Philippines, and Curaçao. At Cygnific, you are part of an international team of cheerful, passionate, and ambitious Cygnificans. We cultivate and nurture our culture and help colleagues and customers move forward. We value uniqueness and the trust and respect we have for each other. Cygnificans strive to get every job done, but also love to have fun along the way.
Start date: November 30, 2026. Any vacation plans can be discussed together, looking at what is possible.
Check-in here Do you have any questions? Then you can contact one of our Recruiters via recruitment.cygnific@Cygnific.com or by sending a message: +31 6 47756073 .