IT Support Engineer
Must-have:Mobile
Responsibilities:
- Experience with Desktop/Laptop,Mobile & Tablet Troubleshooting
- Basic Windows ServerKnowledge (AD/DHCP/DNS etc)
- Basic Network /Troubleshooting knowledge (LAN, Wireless)
- Oversee computersecurity and anti-virus updates etc.
- Need to provide weeklyreport to external stakeholder (E.g. Excel Report)
- Liaise with externalstakeholders and vendors.
- Provide onsite andremote IT Support for Customers
- Hands on experience withremote support software’s such as LogMeIn & TeamViewer / Windows RDP
- Logging all IT problemsand resolutions
- Inducting new staff on supportedIT systems
- Keep inventory ofhardware and maintenance records
Requirements:
- Diploma or Certificatein IT/Computer Engineering with 3-5 years of working experience in technical support
- Experience in basicnetworking support
- Experience in using andsupporting OS platforms such as Windows 7/8/10/11 and MS Office applications
- Experience in supportingmobile, tablet device such IOS, Android
- Experience in VVIPsupport with good communication skill to support senior management
- Resourceful, goodworking attitude, takes initiative
- Good communication andadministrative skills
- MUST have positiveworking attitude.