Enterprise Customer Success Manager
Our daily mission is to protect the data and critical assets of companies worldwide by discovering hidden vulnerabilities… before cybercriminals do!
At CybelAngel, we go beyond traditional perimeters to protect companies against the most critical cyber threats. From Fortune 500 companies to medium-sized businesses, all over the world, trust CybelAngel and its global team of approximately 130 employees based in France and the United States to protect them from digital threats.
Through a combination of advanced machine learning, cyber analysis expertise, and a powerful suite of software solutions, CybelAngel detects and resolves potential threats for its clients, well before they fall into the wrong hands.
We are looking for exceptional, proactive, and committed individuals who share our ambitious vision, our culture of innovation, our strong commitment to ethics, and our enthusiasm for making CybelAngel the best possible workplace!
Our values:
- Be Bold
- Be Curious
- Stronger Together
Missions:
As an Enterprise Customer Success Manager, you will be the primary after-sales point of contact for the clients in your portfolio, throughout the entire contract lifecycle. You will work in a duo with a Cybersecurity Analyst to foster customer satisfaction and focus on business results.
Your main missions:
- Manage a portfolio of clients at all stages, from onboarding to renewals.
- Proactively establish and maintain trusting relationships with assigned clients, and identify upsell and cross-sell opportunities while mitigating churn.
- Collaborate cross-functionally with Sales, Analysts, Product & Engineering teams to convey client feedback, identify challenges, and develop appropriate solutions.
- Acquire and maintain in-depth technical knowledge of our products, tools, and processes.
- Establish and improve strategic relationships with CISOs and other key security leaders within accounts.
- Assist Marketing teams by encouraging clients to participate in various events: reference calls, white papers, testimonials, conferences, etc.
Profile
- Minimum 3 years of experience as a CSM or Account Manager, in cybersecurity or the tech sector at large (SaaS environment preferred).
- Experience with BtoB cycles with large accounts, interacting with C-Level or high-level stakeholders.
- Proven skills in upsell, cross-sell, contract renewal, and account management.
- Fluent English is essential (minimum C1 level), working in a bilingual environment daily.
- Soft skills: leadership, project management, rigor, communication, kindness.
- Comfortable with AI tools (ChatGPT, Claude, Perplexity…) that you have already integrated into your daily routine to gain efficiency, and enthusiastic about the idea of going further in your working environment.
At CybelAngel, we value diverse backgrounds. We encourage all qualified individuals to apply, regardless of their origin, gender, gender identity or expression, sexual orientation, disability status, age, or beliefs.
Our benefits
💰 Fixed gross salary between 50 and 55 K€, evolving based on experience and demonstrated impact throughout the recruitment process + uncapped 18% variable.
🏢 Offices located at Porte de Clichy (border of Paris 17/Batignolles - metro L13/L14/tram)
🍱Swile card for meal vouchers (€8 per day).
👩⚕️Health insurance with company contribution, open to all family configurations.
🏡Flexible teleworking: up to 2 days per week after 1 month of seniority.
🏝️5 weeks of paid leave + 8 to 10 RTT days for a better work/life balance.
🏋️€25 monthly credits via our CSE for cultural, sporting, or leisure activities.
🤝Attractive referral bonuses, up to €2000 per recruitment.
🏃Participation in the financing of one sporting event per year (running, hiking, etc.).
🖥️Teleworking allowance to support a comfortable home working environment.
⚖️Access to a legal and administrative support platform, confidential and free.
Our commitment to diversity and inclusion
💛 A dedicated team of ambassadors drives and brings our D&I initiatives to life daily.
🌈 A friendly, inclusive, and kind corporate culture, where everyone can fully be themselves.
🌍 A multicultural team, rich with 17 represented nationalities, which values diverse backgrounds and perspectives.
👫 A 2024 professional equality index of 84/100, reflecting our concrete commitment to greater equity.
Our recruitment process
- Exploratory interview (30 min) with Romain, Talent Acquisition Manager, to discover your background, understand your expectations, and present our environment and values.
- Business interview (30 min) with Jule, Customer Success Director, to detail the position and discuss your role within the team.
- Business case (60 min) to be prepared in advance and presented to Jule, Grégoire (VP Revenue), and a CyberOps Manager to demonstrate your skills on a concrete case.
- Meeting in our offices with the Customer Success team, to help you project yourself into your future working environment.