Operations Associate / Assistant Associate

Work Day - 6 days

Able to work shift (Anything arise, needed to coordinate with any Team members)

Responsibilities:

• Able to communicate well/fast with client, floater and cleaner through various channels (e.g phone calls, messages Chat / SMS, emails, walk-ins).

• Ensure daily operations run smoothly. Responsible for looking after the various aspects of operations like quality control, logistics and employee arrangement.

• Manpower deployment and scheduling to help develop cleaning service operations work plans in line with contract standards and requirements.

• Attend meetings, respond to customer feedback for expeditious closure of feedback.

• Maintaining a positive, empathetic, and professional attitude toward clients at all times Responding promptly to client inquiries & complaints Ensure client satisfaction and provide professional client support.

• To arrange floater or cleaner jobs schedule and monitor cleaning standard.

• Managing the maintenance of office and facility equipment and solutions.

• Packing equipment and solutions.

• Providing administrative support to other departments or projects as needed.

• Oversee and manage the recruitment process for operation department, ensuring a constant flow of new staff joining the company.

• Maintain strong relationships with clients and ensure their satisfaction with the services

• provided.

• Need to attend site meeting with customers.

• Need to do reports.

• Assist in any ad hoc duties assigned

Requirements:

• Diploma or Degrees as prefer

• 2 years of experience as an operations administrator or in a similar position.

• Strong organizational and administrative skills.

• Excellent communication skills, both written and verbal.

• High attention to detail and a results-driven approach

• Ability to pay meticulous attention to details

• Proficiency in Microsoft Office and data management software.

• Detail-oriented with strong analytical and problem-solving skills.

• Ability to multitask