Customer Service Consultant I

We are CVC Corp, the largest travel group in the Americas, formed by business units that operate with distinct brands in the segments of vacation and leisure travel, corporate travel, and travel related to courses and cultural exchange abroad. The evolution, expertise, and pioneering spirit of our brands impact the market and the economy, with the purpose of embarking with you around the world, providing the best experiences every day. Here, we form a team that seeks constant evolution, protagonism, and good reasons to continue transforming the world with our business. Our banner is respect. And to strengthen our diversity, we want to expand the plurality of our people by seeking equity and valuing different perspectives, based on the pillars of Gender, LGBTI+, Race, People with Disabilities, and 50+, making our environment more diverse and representative. Come join us and be part of this transformation! #cvccorpcomvc

Responsibilities and duties

• Perform international customer service via telephone and e-mail to partner agencies in Rio de Janeiro, Minas Gerais, and Vitória/ES
• Act in the dealings of capturing and selling international air products
• Manage post-sales requests (name corrections, inclusion of special services such as pet, oxygen, assistance, etc.)
• Support travel agencies via telephone and e-mail regarding quotes, reservations, services, and other operational needs;
• Acting in sales dealings and also sales capture;
• Assistance with internal customer requests;
• Administration of post-sales processes;
• Negotiation with airlines;
• Acting with focus on the regions of Rio, Minas Gerais, and Espirito Santo
• Working in a team;
• Being proactive;
• Good communication;

Requirements and qualifications

TECHNICAL REQUIREMENTS

• Proven experience in international customer service (travel agency or tourism sector)
• Operational mastery of GDS: Sabre, Galileu, and Amadeus
• Knowledge of airline portals: Azul, Gol, and Latam
• Basic/instrumental English (reading and understanding of systems and tariff rules in English)
• Basic knowledge of Pacote Office (Excel, Word, Outlook)

DESIRABLE TECHNICAL REQUIREMENTS:

• Knowledge of NDC (New Distribution Capability of airlines)
• Experience with Jira system or similar
• Experience in companies in the corporate tourism segment

BEHAVIORAL COMPETENCIES:

• Excellent verbal and written communication
• Proactivity and initiative for problem-solving
• Adaptability and flexibility
• Strong capacity for teamwork
• Good interpersonal relationships
• Resilience to deal with diverse demands and customers
• Organization and time management
• Understanding and respect for diversity (team distributed across several regions of Brazil)

OTHER INFORMATION:

• 6x1 schedule from 10:00 AM to 8:00 PM
• Fixed day off on Wednesday + alternating weekends
• Hiring at a Brazil level

Additional information

FOR YOUR DAILY LIFE:

• Vale Refeição and/or Alimentação;
• Vale Transporte;
• Daycare and Child with Disability assistance.

CARE FOR HEALTH AND WELL-BEING

• Medical Assistance with exemption of monthly fees for you and your dependents (children and spouse) (Bradesco - with co-participation);
• Thinking about the health and well-being of your little animal, we have an agreement with Petlove;
• Dental Assistance (SulAmérica);
• Life Insurance;
• Pharmacy Agreements (Univers);
• Gym (Total Pass);
• Emotional Health Program (Wellz);
• “Amor de Mãe” Program – for the care of pregnant women, whether employees or spouses, during prenatal care.
• Parking for pregnant women, thinking of the best convenience for moms;
• And, furthermore, Extended Leaves for maternity (180 days), paternity (20 days), and adoption (between 135 to 180 days, depending on the age of the child).

ENJOY LIFE

• Minha Viagem Program: discounts on the purchase of packages and air tickets, accommodation, among other products, benefit extendable to your dependents and ascendants;
• Agreement with SESC;
• Day Off in your birthday month;
• Cinemark: Attractive partnership with the network.

POTENTIALIZE YOUR DEVELOPMENT

• Corporate University;
• Partnerships with Teaching institutions.