Floor Captain (Dempsey!)
About the company
Petra is an exciting new concept in Dempsey centred around modern Mediterranean cuisine. Inspired by the philosophy and approach of Yotam Ottolenghi, the concept celebrates vibrant Mediterranean traditions, bold flavours, exceptional produce, and contemporary culinary expression. You will be part of a new and ambitious dining destination, working alongside an experienced hospitality team to create a warm, welcoming, and memorable experience for every guest.
Your tasks
As a Floor Captain, you will play an important role in supporting the management team with the day-to-day operations of the restaurant. You will help lead the service team during shifts, ensure smooth and efficient service, and maintain high standards of hospitality throughout the guest journey. This is an opportunity for someone who is passionate about hospitality, enjoys working with people, and is looking to grow their leadership skills in a dynamic restaurant environment.
What you’ll do
- Assist the Restaurant Manager and management team with daily front of house operations
- Support the smooth running of service and ensure high standards of hospitality are maintained throughout each shift
- Welcome and engage with guests, providing warm, attentive, and knowledgeable service throughout their dining experience
- Maintain a strong understanding of the menu, ingredients, preparation methods, and beverage offerings
- Ensure food and beverages are served accurately, efficiently, and according to Petra’s standards
- Monitor table service and coordinate closely with the kitchen and bar teams to ensure smooth service
- Assist with handling guest requests, feedback, and service recovery in a professional and thoughtful manner
- Monitor the dining room throughout service to ensure cleanliness, presentation, and overall guest comfort
- Assist with opening and closing procedures, including preparation and closing duties
- Support the training and development of new and existing team members
- Ensure all service procedures, hygiene standards, and operational guidelines are followed
- Assist the management team with inventory checks, stock control, and other operational duties when required
- Help maintain a positive, collaborative, and professional working environment within the team
Requirements
Who we’re looking for
- Previous experience in a restaurant or hospitality environment
- A genuine passion for hospitality and creating memorable guest experiences
- Strong communication and interpersonal skills
- Confident in leading and supporting a team during busy service periods
- Good knowledge of food, beverages, and restaurant service
- A positive and approachable personality with a natural ability to connect with guests and colleagues
- Positive attitude, well presented, and eager to learn and grow together with the team
- Comfortable working shifts, weekends, and public holidays
What we offer
- Birthday leave to spend with loved ones on your special day
- Competitive staff discounts across all group outlets
- Medical and health insurance coverage
- The opportunity to learn from experienced and knowledgeable mentors in the industry