Housekeeping Attendant (Full Time)

Note to Applicants: This role is based in a transit hotel environment, supporting guests on short-stay and time-based bookings.

Job Details: 📍 Location: Changi Airport 💰 Salary: $2000 - $2500 ⏳ Duration: Perm 🕑 Working hours: 5 days work week including weekends and public holidays. Rotating shift (including night shift)

Key Responsibilities

1. Guest Room Cleaning and Overall Room Condition

• Clean and service assigned guest rooms according to hotel standards, including beds, bathrooms, floors, furniture and surfaces.
• Ensure rooms are presented neatly and are complete, comfortable and guest-ready rather than rushed.
• Pay attention to details that affect first impressions, such as cleanliness, smell, lighting and temperature comfort.
• Check mirrors, switches, remote controls, hairdryers, bins, corners, skirting and under-bed areas before releasing the room.
• Ensure amenities, linen, towels and guest supplies are replenished correctly and placed consistently.
• Release rooms only when all tasks are completed and standards are met

2. Bathroom Hygiene and High-Touch Cleaning

• Clean and sanitise bathrooms thoroughly using the approved chemicals and correct cleaning procedures
• Ensure toilets, showers, bathtubs, taps, sinks, tiles, mirrors, and drains are free from stains, hair, or odours.
• Disinfect high-touch areas such as door handles, light switches, remote controls, telephones and frequently used surfaces.
• Follow cloth colour coding and tool separation procedures to prevent cross-contamination.
• Report recurring hygiene issues such as mould, drainage odours, cracked tiles, or damaged grout for corrective action.

3. Servicing According to Room Status and Priorities

• Apply appropriate cleaning procedures based on room status, including occupied rooms, departing rooms, vacant rooms, VIP rooms and short-stay or day-use rooms where applicable.
• Follow daily room assignments and priority lists issued by the supervisor.
• Adjust work priorities when urgent room releases are required to support arrivals.
• Perform refresh cleaning for occupied rooms with minimal disruption to guest belongings.
• Support re-cleans or touch-ups when required to maintain quality standards.

4. Guest Interaction and Professional Conduct

• Respond politely and promptly to guest requests such as additional towels, pillows, amenities, water, or urgent room servicing.
• Maintain a calm, quiet and respectful presence in guest corridors and public areas.
• Respect guest privacy at all times and avoid unnecessary handling of guest belongings.
• Inform supervisors when guest requests require additional support or follow-up.

5. Maintenance Awareness and Defect Reporting

• Identify and report maintenance issues promptly, including leaks, air-conditioning faults, lighting problems, damaged furniture, loose fittings, or broken fixtures.
• Provide clear and accurate defect descriptions to support efficient repairs.
• Recheck rooms after maintenance work when required to ensure rooms are fully guest-ready.
• Report recurring maintenance issues to support long-term corrective measures.

6. Housekeeping Trolley, Pantry, and Supply Control

• Maintain housekeeping trolleys in a clean, organised and safe condition throughout the shift.
• Position trolleys responsibly so corridors remain clear and presentable.
• Maintain pantry cleanliness and ensure linen, chemicals, and amenities are stored safely and hygienically.
• Use supplies responsibly to minimise wastage while ensuring rooms are fully stocked.
• Report low stock levels early to avoid service disruption during peak periods.

7. Lost and Found Handling and Confidentiality

• Follow lost and found procedures strictly and in accordance with hotel policies.
• Document all found items accurately and hand them over promptly.
• Handle guest belongings with care and maintain confidentiality at all times.
• Do not remove, retain, or discuss found items outside approved procedures.

8. Safety, Chemical Handling, and Work Practices

• Use cleaning chemicals safely and follow MSDS and PPE requirements at all times.
• Operate cleaning equipment safely and report equipment faults immediately.
• Follow safe working practices including wet-floor control, proper lifting techniques, and hazard reporting.
• Maintain awareness of surroundings to prevent accidents to guests, colleagues, and self.

Qualifications & Requirements

• Housekeeping or cleaning experience preferred; hospitality experience advantageous.
• Able to work rotating shifts, including weekends and public holidays, as part of operational requirements.
• Able to follow cleaning procedures, safety guidelines, and hygiene standards consistently.
• Able to communicate basic work-related information in English, clearly to supervisors and colleagues.
• Able to meet workplace safety and operational compliance requirements where applicable