Sales Administrator

Sales Administrator & Customer Service Coordinator

Permanent | £32,500 per annum | Early Start

We are looking for an organised, proactive and customer-focused Sales Administrator & Customer Service Coordinator to join a busy and friendly team.

This is a varied role combining sales administration, order processing and customer service. You will provide essential support to the Sales, Purchasing and Operations teams, ensuring orders progress smoothly from initial enquiry through to completion and delivery.

Key Responsibilities

• Process customer orders, prepare quotations and issue order acknowledgements.
• Act as the main point of contact for customer enquiries, providing updates on orders and deliveries.
• Liaise with customers, suppliers and internal departments to ensure orders are fulfilled on time.
• Raise purchase orders and monitor stock and material requirements.
• Maintain accurate customer, supplier, sales and order records.
• Coordinate with Sales, Purchasing, Operations and Dispatch teams.
• Monitor order progress and proactively resolve any delays or issues.
• Prepare delivery documentation and assist with invoicing queries.
• Provide general administrative support to the management team.
• Support sales activities, including identifying potential business opportunities.

Skills & Experience

• Previous administration or sales administration experience.
• Excellent customer service and communication skills.
• Strong organisational skills and attention to detail.
• Confident using Microsoft Office, particularly Excel.
• Experience with databases, stock control or ERP systems would be advantageous.
• Ability to manage multiple priorities and work to deadlines.
• A proactive approach with the confidence to use your initiative.
• A friendly, professional manner and the ability to work well within a small team.

The Ideal Candidate

We are looking for someone reliable, enthusiastic and well organised who enjoys a varied role and takes pride in delivering excellent customer service. You will be confident communicating with customers, suppliers and colleagues, with the ability to manage your workload independently and keep things running smoothly.

Working Details

• Contract: Permanent
• Salary: £32,500 per annum
• Working pattern: Monday to Friday
• Start: Early start required

If you have strong administration skills, enjoy a varied role and are looking for a permanent opportunity within a friendly team, we would love to hear from you!