Community Specialist (Agency)
Your tasks
The Community Specialist is responsible for building, growing, and managing the brand's community. This role acts as a bridge between the audience/users and internal teams to foster brand loyalty, drive engagement, and actively stimulate live interaction spaces such as voice party rooms. Key Responsibilities
- Design and execute community growth strategies across various platforms (Discord, Telegram, WhatsApp, or integrated community channels).
- Plan, host, and moderate regular voice party room activities to boost active participation and member retention.
- Organize regular programs, events (online/offline), and interactive campaigns to encourage peer-to-peer engagement.
- Serve as the frontline representative in responding to member inquiries, feedback, and issues in a professional manner.
- Analyze community growth metrics (including daily/weekly active users across text and voice channels) and prepare regular performance reports.
Requirements
- 2–3 years of experience in Community Management, Live Audio/Voice Hosting, or Social Media Management.
- Strong verbal and written communication skills, with full confidence in hosting and moderating voice/audio-based events.
- Familiarity with audio/community-focused platforms (Discord Voice, Telegram Voice Chat, Clubhouse, or similar party room features).
- Proactive, energetic, creative, and experienced in building a lively discussion environment.
Skills:
- Presentation Skills
- Microsoft Office
- Analytical Skills
- Customer Service
- Public Speaking
- Microsoft Word
- Microsoft Excel
- Communication
- Administration
- Teamwork
Other
- Community Specialist