Customer Service Executive

Description:

• Conduct outbound calls only
• Assist respondents in completing surveys and provide guidance when required.
• Update call outcomes, survey records, and case notes accurately in Excel and designated systems.
• Ensure timely and accurate submission of completed survey data.
• Adhere to SOPs, project guidelines, and data confidentiality requirements.
• Track and follow up on assigned cases to achieve survey completion targets.
• Prepare daily operational reports and maintain accurate documentation.
• Support administrative duties and rectify data collection errors when required.

Requirements

• Experience in customer service, call centre operations, survey research, or account handling is preferred.
• Detail-oriented, organised, and accurate in data entry.