PR Manager
Job Description
- Manage reservation / table management system
- Handle customer enquiry through phone call, email and any other channels promptly
- Greet customer upon their arrival and attend to them promptly
- Assign table / seat for reservation or walk-in customer with the mindset of maximizing restaurant capacity / turn over
- Ensure main entrance and reception area are clean and neat
- Ensure workstation is operational ready for start of business
- Helping other team members when needed
- Perform other duties assigned by superior
- Seek and develop new customer sources through marketing activities, social media, and other channels to enhance the restaurant's visibility and attractiveness.
- Maintain relationships with regular customers, provide personalized services, and improve customer loyalty and repeat purchase rates.
- Analyze customer feedback and market demand, suggest improvements in services and processes to optimize the customer experience.
- Monitor the restaurant's seating utilization and customer flow, report regularly, and propose strategies to increase revenue.
- Manage and train the reception team, ensuring that team members possess excellent communication skills and service awareness.
- Collaborate closely with the kitchen and other departments to ensure the smooth operation of the overall service process in the restaurant.
Job Requirement
- Preferably with 2 - 5 years of F& B experience
- Good communication skills and a Teamplayer
- Good interpersonal and guest service skills
- Able to read and speak English and Mandarin