housekeeping supervisor
About the company
Come Play With Us! As a Housekeeping Supervisor at Crown Isle Resort, you play an important role in ensuring our guest rooms and resort spaces are clean, comfortable, and welcoming. Working closely with the Executive Housekeeper and the Accommodations team, you will help lead and support our housekeeping team, maintain high standards of cleanliness, and ensure our guests receive friendly, timely service.
Your tasks
Team Leadership & Training
- Support the Executive Housekeeper in overseeing daily housekeeping operations and act as the second-in-command when required
- Supervise, coach, and support housekeeping team members, addressing performance concerns as appropriate
- Assist with onboarding, orientation, and training for new employees
- Assist with staff scheduling and completion of daily time sheets
- Promote teamwork, accountability, and adherence to Crown Isle policies and procedures
Cleanliness & Guest Experience
- Conduct daily inspections of guest rooms, storage areas, and resort clubhouse spaces to ensure cleanliness and presentation meet Crown Isle standards
- Ensure guest rooms and housekeeping stations are stocked with the required supplies and amenities
- Respond to guest housekeeping requests promptly and professionally
- Work closely with the Front Desk and other departments to coordinate guest requests and housekeeping services
- Report maintenance concerns and coordinate the replacement of furnishings and supplies as needed
Inventory, Safety & Operations
- Assist with housekeeping inventory, supply ordering, and restocking
- Ensure housekeeping policies and procedures are followed, including lost and found protocols and hotel key security
- Support the resort?s recycling program and ensure garbage is transported to designated collection areas
- Maintain effective communication with the Executive Housekeeper and other departments regarding operational needs and concerns
- Assist with additional duties as assigned by the Executive Housekeeper
Requirements
This is an excellent opportunity for an organized, hands-on leader who takes pride in their work, enjoys supporting a team, and understands how housekeeping contributes to an exceptional guest experience.
Required:
- Grade 12 diploma or equivalent
- Valid BC driver?s licence
- Strong organizational and communication skills
- Ability to work independently, prioritize tasks, and solve problems effectively
- Ability to lead by example and maintain high standards in a fast-paced environment
Assets:
- Two to three years of supervisory experience in a hotel or hospitality setting
- Knowledge of WHMIS (Workplace Hazardous Materials Information System)
- Previous housekeeping experience in a hotel or resort environment
- Experience training and supporting team members
What we offer
What We Offer
- An opportunity to grow with an employer that offers a variety of career paths within Crown Isle Resort and our subsidiary companies
- Medical and dental benefits once eligibility requirements are met
- Discounted room rates at Crown Isle Resort, Crown Mansion Boutique Hotel, and all STASH Hotel partners
- Free golf privileges
- Discounted food and beverage
- Complimentary access to the on-site gym
- A supportive, professional, and fun team environment
- Opportunities for growth and advancement
Other
Please note: Housekeeping is a physically demanding role that requires extended periods of standing and walking, frequent bending and reaching, and the ability to lift and move items weighing up to 50 pounds, with or without reasonable accommodation. Team members may be exposed to cleaning products and will be provided with appropriate personal protective equipment.
Due to the cyclical nature of the hospitality industry, team members may be scheduled for varying shifts to meet business needs.