Spanish Customer Support Agent - Lisbon - LIS1

At Cross Border Talents, we have an excellent job opportunity in Lisbon for those passionate about technology, customer service, and technical support.

We are looking for people enthusiastic about technological products to join a project related to the medical industry in one of the most important international BPOs. If you possess communication and problem-solving skills and have between one and two years of previous experience in technical support, we would love to meet you!

Job Responsibilities:

• Facilitate technical support and problem resolution to customers in case of incidents with technological devices. Support will be provided via telephone and email;
• Provide support to customers with installation problems and device malfunctions;
• Assist customers with billing, shipment tracking, and placing orders;
• Act upon incidents, with their corresponding escalation and reporting;
• Use your communication and problem-solving skills to provide excellent customer service.

Requirements

Requirements:

• Spanish as a native language;
• Between 1 and 2 years of previous experience in customer service within the technical support area;
• Good knowledge of IT;
• Minimum B2/C1 level of English.

Benefits

Conditions:

• Competitive salary and additional bonuses;
• 1-year renewable contract in a leading international company in the sector;
• 24/7 schedules with rotating morning, afternoon, and night shifts with 2 days off;
• Private health insurance;
• International relocation program including accommodation, flight reimbursement, and transport from the airport;
• 22 paid working vacation days per year;
• Portuguese classes, sports activities, and much more...