Italian-Speaking Customer Experience Specialist

We're trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors. Position Overview: Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be first point of contact with our clients. Key Accountabilities:  Provide outstanding customer service via email and phone interactions.  Handle emails and manage voice calls with customers from leading airlines, assisting with flight changes or cancellations, lost baggage, and claims.  Communicating with customers through various channels in Italian and English  Responding promptly to customer inquiries  Maintaining a positive, empathic and professional attitude towards customers at all times  Ensure customer satisfaction and provide professional customer support Requirements How You Can Create Influence:  Proficient writing and speaking skills in Italian (C1 level) are essential, with English proficiency required at a B2 level.  Prior experience in an international airline environment/operations is advantageous but not mandatory.  Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.  Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.  Graduates in any discipline or undergraduates are welcome.

Benefits Competitive salary package, reflecting your expertise and contributions.  Meal tickets  Private medical subscription  Reimbursement for public transportation subscription  “Bring a friend” Referral Program – Consistent rewards for recommendation  Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance  Permanent contract with the potential for advancement, providing stability and security.  Full payed training provided by the company  Exciting career growth opportunities within a globally renowned organization.  Engaging projects with leading global brands, offering diverse and rewarding experiences.  Supportive and collaborative work culture, fostering both personal and professional development.