German-Speaking Customer Support Agent (Retail Project) - SA1

We are recruiting a German-speaking Customer Support Agent to join an exciting international retail customer service project based in Umhlanga, Durban . In this role, you will support German-speaking customers by providing professional assistance across multiple channels, ensuring an excellent retail and shopping experience.

As a Customer Support Agent, you will: Handle customer queries in German via phone, email, and live chat Assist customers with retail-related inquiries such as orders, deliveries, returns, and product information Provide prompt, accurate, and friendly service in line with brand expectations Resolve customer complaints and escalate complex cases when necessary Maintain detailed records of all interactions in internal systems Meet service quality, productivity, and customer satisfaction targets Work collaboratively with team members and supervisors to enhance customer experience Requirements To qualify for this role, you should meet the following criteria: German language proficiency between B2 and C2 level (written and spoken) Good command of English for internal communication Matric / Grade 12 qualification is essential Customer service or call centre experience is advantageous (retail experience is a plus) Strong communication and problem-solving skills Ability to work in a fast-paced, customer-focused environment Comfortable working rotational shifts, including weekends if required Basic computer skills and ability to navigate support systems Benefits Competitive salary package Paid training and onboarding Opportunity to work on a dynamic international retail campaign Modern office environment in Umhlanga Career development and growth opportunities