Customer Service Technical Referent M/F

CRIT is recruiting for one of its clients, an industrial player specializing in packaging equipment and systems Type of contract: CDI Your mission Within the Customer Service Department, you will take charge of processing technical and commercial customer requests, coordinate interventions, and contribute to the development of service activities, in order to guarantee customer satisfaction and service performance. Your main activities Customer request management Preparation of simple and complex spare parts quotes Recording orders in the ERP or on customer platforms (Ariba, Coupa, etc.) Answering technical questions from customers Coordination of interventions Development and monitoring of the intervention schedule Verification of parts availability and compliance of pre-assemblies Organization of audit, revision, modification, and technical assistance interventions Analysis of intervention reports and coordination of external service providers Technical support First-level troubleshooting, remotely and on-site Monitoring of tickets until resolution Revision/modification interventions on machines Customer training on the use and maintenance of equipment Business development Promotion of maintenance contracts, spare parts, and services Identification of development opportunities at customer sites Commercial follow-up of service offers Pre-project support Contribution to technical feasibility studies and costing Collaboration with Design Offices Your profile Strong skills in mechanics, electricity, pneumatics, wiring, and industrial automation Ability to read and interpret technical plans and diagrams (2D/3D) Proficiency in ERP, CRM, and office tools Customer service orientation, rigor, autonomy, and team spirit Professional English required Travel within France and internationally to be expected