Customer Management Assistant M/F

About the company

As part of its business development, we are looking for a customer management assistant for our client, specialized in the sector of refrigerant fluid management and heating and air conditioning solutions, in VINCENNES - 94300 on a temporary basis for a duration of 6 months.

Your tasks

To this end, here are the proposed missions

• Ensure the reception, recording, follow-up, and management of documents (pro-forma, ...)
• Work in permanent interface with the Supply Chain to define, with the St Priest factory as well as other production sites (France & Netherlands) and the logistics department, the availability lead times and compliance with delivery dates
• Coordinate with the finance department to obtain validations during credit insurance authorization overruns
• Respect the ISO 9001 contract review in its ADV part in accordance with quality procedures
• Record customer complaints and internal non-conformities.
• Handle regulatory issues (example: customs, excises, etc.) in connection with orders
• Be the preferred Interlocutor for customers, sales teams, factory logistics (planning, transport ...) and customer debt collection ...
• Manage regulatory issues related to orders (Fgas, trackdechets, Sfac, TVA)

Requirements

• English mandatory
• 2/3 years of experience in the field of Administration des ventes and order management is desired,
• Knowledge of the IBM AS400 tool or another ERP is desired.
• Knowledge of Excel
• Motivated, dynamic
• Good interpersonal skills, sense of customer contact, teamwork.
• Rigor, method, sense of organization.
• Respect for processes and instructions.
• Constant concern for quality.

Other

Join a dynamic and innovative company, specialized in the management of refrigerant fluids and heating and air conditioning solutions, as a customer management assistant in VINCENNES - 94300.