Retail and Customer Service Executive
About the company
Join a vibrant environment where music meets retail. This role offers a clear pathway to management, with progression opportunities to Outlet Manager and Operation/Business Director positions.
Your tasks
Duties & Responsibilities
- Warmly welcome prospective students and parents, identify their musical goals, and actively convert inquiries into free trial lessons and long-term enrollments
- Coordinate and process New Student Enrolments, New music course and Package Activation, Recurring music lessons retentions, Monitoring student learning journey record, oversee teacher's teaching observation
- Spearhead the promotion and sale of company service packages, concert/recital tickets
- Act as the primary touchpoint for student/parent feedback, ensuring a customer experience that minimizes student churn
- Assist with invoice/billing administration, resolve customer enquiries/feedback and perform make up lessons' arrangements, if required
- Follow Standard Operating Procedure (SOP) and work Instruction
- Maintain real-time documentation of all tasks and order-taker actions within shared cloud spreadsheets (Google Sheets), ensuring records are updated instantly across all communication channels
Requirements
Job Requirements
- Singaporeans/Singapore Permanent Residents with decent qualifications
- Diploma in any discipline
- Proficiency in Google Sheets with strong attention to detail and data integrity
- No experience required; training provided
What we offer
Staff Benefits
- On the job training provided
- Internal mobility opportunities including course specialist, sales specialist, outlet manager, management role, HQ division positions
- Free music courses and comprehensive medical insurance
- Sign-on Bonus of $3,000
- Monthly performance bonus up to $500